Customer DDR Service Agreement
Our Commitment to you
This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between MAGICDUST PTY LTD and you. It sets out your rights, our commitment to you and your responsibilities to us, together with where you should go for assistance.
Initial terms of the arrangement
In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for hosting and support.
The first drawing under this Direct Debit arrangement will occur as follows:
On the 28th day of the month in which your website is designed, built and handed over to you.
If any drawing falls due on a non-business day, it will be debited to your account on the next business day following the scheduled drawing date.
We will give you at least 14 days notice if changes to the initial terms of the arrangement are made. This notice will state any changes to the initial terms.
If additional charges are incurred magicdust will increase the automated monthly fee, commencing at least 30 days after notification.
If you wish to discuss any changes to the initial terms, please contact our Admin department on (02) 9979-7474 or email firstname.lastname@example.org
Every time a drawing attempt fails a $10 dishonor fee
Changes to the arrangement
If you want to make changes to or cancel the drawing arrangements, contact our Admin department on (02) 9979-7474 or email email@example.com
Direct all enquiries to us, rather than to your financial institution, and these should be made in writing at least 30 days prior to the next scheduled drawing date. All communication addressed to us should include your business name, contact name and website address.
In the event that you wish to cancel the DDR you will be required to complete a DDR cancellation form. Simply contact our admin dept on (02) 9979-7474 or email firstname.lastname@example.org and we will send you one. The DDR cancellation form must be received at least 30 days prior to the next scheduled drawing date.
All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting our admin department on (02) 9979-7474 or email email@example.com
If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
-within 5 business days (for claims lodged within 12 months of the disputed drawing); or
-within 30 business days (for claims lodged more than 12 months after the disputed drawing)
You will receive a refund of the drawing amount if we can not substantiate the reason for the drawing.
Note: Your financial institution will ask you to contact us to resolve your disputed drawing prior to involving them.
Your commitment to us
It is your responsibility to ensure that:
your nominated account can accept direct debits (your financial institution can confirm this); and
that on the drawing date there is sufficient cleared funds in the nominated account; and
that you advise us if the nominated account is transferred or closed.
If your drawing is returned or dishonoured by your financial institution, we will attempt to re-draw approx every 3 days until payment is received. Every time a drawing attempt fails a $10 dishonour fee will be added to your account.