How To: access your Cart Abandonment Report on a eShop 2.0

Accessing your cart abandonment report in your website’s dashboard is a really straightforward process.

Firstly, log into your website by going to website’s URL /admin.php and enter your user name and password, then:

1. Go to Customers > Abandoned / Live Carts

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2. From here you can sort by Date or Customer. You will see that only those that have entered their email address will show in this section as ‘registered customers’.

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If your abandoned cart is linked to a customer who is logged into their account, you will be able to retrieve their email address. From here you are able to contact and re-target those abandoned carts in an effort to resurrect the sale and convert through to purchase.

If you would like some help with reducing your cart abandonment rate by improving your website’s conversion rate, get in contact  and we’ll be happy to discuss this further with you.